Superior Quality of Service

What Separates us from other Cleaners

• Salvation Army Partnership
• Clothing Restoration Experts
• Over 12 Years of Restoration Experience
• Employee Retention
• Trained the Customer Service Staff
• On-site Damage Evaluation
• 24 Hours Live Answering Service
• Trained Professional Drivers
• Proprietary Inventory Management System
• Free Long-term Storage
• Shoe Restoration
• Immediate Turnaround of Priority Clothing
• On-site Drapery Cleaning and Rehanging
• Direct Billing to Insurance Companies
• Customer Service and Quality Evaluations
• competitive pricing Throughout New England

How We Handle Your Insured

• Insured is contacted immediately upon receipt of loss unless instructed otherwise
• procedure Thoroughly Explained to the Insured
• Upon arriving at loss to perform the pick up, our loss coordinator will handle our"step by step procedure"she to the insured detailing every step of our restoration process, answering any question and addressing any concerns. Also, the loss coordinator will scope the loss with the insured and/or a jester to make sure only affected garments are removed for restoration services and to go over any special instructions (I. Eat. Allergies, special detergent, etc..)
• garments are inventory by the room so they are returned to their proper places
• Drapes and curtains are examined to determine whether to be taken down and cleaned at our plant or to be handled on site by one of our professional drapery technicians. In the event drapes are taken down, after we cleaned them, we will re-hang and re-steam them on site for perfection
• Upon arriving at our plant, we itemize in process the priority garments for an immediate turnaround so we can't accommodate your insured. Meanwhile we itemize the remaining garments in order to provide the adjusters and accurate estimate in order to set their reserves
• We'll deliver their garments to any specified location. Maybe a hotel, a trailer, a temporary address or to the original loss site. Free long-term storage is also available.

Billing Methods

• Direct billing to insurance adjusters
• No charge for garments that do not respond which are listed by type and brand-name on the last page of the itemized list
• Billing package consists of:
  Letter with scope of loss and response of garments to restoration procedure
  Invoice
  Itemized list of all garments removed for restoration
  Copy of signed direction of payment
• We have three billing methods in order to accommodate your personal needs and preferences as follows:
  Via US mail
  Via facsimile
  Via e-mail(electronic billing)